Sniip is proud to have achieved and maintains Tier 1 Payment Card Industry Data Security Standard (PCI DSS) compliance.

This mean you can rest assured that your payments are protected by the highest safety and encryption standards. 

Sniip is an authorised Bill Payment Service Provider (BPSP). All BPAY payments made through Sniip happen via a two-legged transaction. All transactions are paid into a Sniip trust account and your bill payment is made the same day we receive your funds. 

We do not hold onto your funds. The payment that you make to us will appear on your statement as 'Sniip Ltd'. 

We have processed over $500 million worth of bill payments to date. 

For more detailed information, you can read our terms and conditions. 

When you pay a bill via Sniip, you authorise Sniip to receive funds from your nominated payment method. The bill amount will be held by us on trust for the specific purpose of paying your bill. Sniip will then process your bill payment to your biller on the day those funds are received.

Unfortunately, we are restricted from allowing payments to certain billers using credit facilities, as determined by BPAY and our banking partners. 

This means, you aren’t able to pay credit facilities with a credit card or a debit card, but you can pay from a bank account. Paying from a bank account is completely free in the Sniip app, and this way you are able to keep using Sniip to store and organise all your bills and invoices. 

If you have any questions, please email Sniip Support Squad or call (07) 3268 7710 for more information. 

Sniip users benefit from the best processing fees in market, you can read more about our tiered pricing, here.

Plus, it’s the easiest and quickest way to pay your bill (and earn full points).

You can explore our Amex x Sniip hub, here or speak with our Amex x Sniip representative Jennifer by calling (07) 3268 7710. 

Great question! We’ve built a points calculator just for you, superstar! You can explore the points calculator, here.

Absolutely! You earn full points (even at the ATO) on the transaction amount and the processing fee. 

All rates are clearly displayed before you make a payment and you can always clarify with us before you process the payment. 

The processing fee for personal payments using a personal card is 1.5%, excluding American Express personal cards. The rate for personal American Express cards is 1.29%.

Sniip has no transaction limit. There are however, minimum and maximum payment amounts determined by each biller. 

If you are making a large payment and are getting a declined message even though you believe you have the funds available to make the payment, we would suggest contacting your financial institution. 

If your financial institution identifies a large transaction that seems out of the ordinary, it may be stopped or flagged as fraudulent. Once you contact your bank and explain that you are making a transaction via Sniip they should enable the transaction. If you have any questions or wish to discuss your transaction, please contact the Sniip Support Squad or call (07) 3268 7710.

Good question! Our business payment tiers are below.

You can explore more about tiered pricing, here. 

If you’re making a personal payment to the ATO on a personal card, you’ll be charged at the personal rate. Payments to the ATO, including superannuation, are charged at the business rate when using any American Express card.

If you have an ABN, you may be classified as a business. If you’re making a business payment with a personal American Express card, you may be charged at the business rate. 

The good news is, all rates are clearly shown before you make the payment and you can always clarify with us before you process the payment. 

Great question! It comes down to the payment you’re making and the card you’re using. 

If you’re making a personal payment, on a personal card, you’ll be charged the personal rate. 

If you’re making a business payment, on a business/corporate card, you’ll be charged the applicable business rate. 

If you’re flagged as making a business payment on a personal card, you may be asked to supply a copy of your invoice and your transaction will be reviewed. 

The good news is, all rates are clearly shown before you make the payment and you can always clarify with us before you process the payment. 

If you have any questions, please call (07) 3268 7710 or email customercare@sniip.com. 

Absolutely! The processing fee for all Visa/Mastercards is 1.5%. 

We’re working on it as you read this. Launch 2023! Promise.